We have a 30-day satisfaction guarantee. With only a few exceptions, (such as exercise bikes, special order items & software), all products may be returned within 30 days for a refund or exchange. Products must be returned in new condition with all original packaging, instructions, manuals, etc. Shipping charges are not refundable. Return either by insured mail or UPS to Creative Health Products, Warehouse, 7621 E. Joy Road, Ann Arbor, MI 48105. Enclose a copy of your invoice with a daytime phone number inside the package.